Hyster enjoys a different relationship with all our clients. We try to produce complete client satisfaction created through world class production. Our objective is to anticipate the requirements of all our customers as well as address them with forklifts which deliver the performance, the reliability and the value that they truly demand.
Hyster fully believes in starting with the client. The company performs annual focus groups and offers on-going voice of customer research that is conducted both on-line as well as in the field. We have more than 400 design engineers to translate that input into intelligent designs by applying our thorough review gate process. Virtual prototype builds and advanced tools help ensure the best machine practices come together. Other advanced tools like for instance dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
In order to ensure the lowest cost of ownership and total reliability all of Hyster's equipment are subjected to physical, environmental and virtual tests. Not only do we test against our own standards, but we are also continually testing against the competition's products. Our final tests take place in real-world customer applications so as to make sure that our products have met our highest standards.
Demand-Flow Manufacturing Which is Lean and Smart
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Each aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total customer satisfaction and flawless quality 100% of the time, all the time.
Total Quality Each and Every Time
To initiate excellence from the start, Hyster utilizes an integrated MES or Manufacturing Execution System. The job of the MES is to manage the flow of production. The MES coordinates line activities like quality verification and part sequencing. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each shift. These audits really hold all employees responsible for constant quality, along with the 5s workplace organization in place to help us accomplish it.
As standard with all our products, Hyster offers a huge variety of features. The company has remained completely committed to its key focus on quality and safety, on being innovative each and every time, and by providing some of the best material handling equipment on the market. These are just some of the reasons the company has become a leader in the industry.